Flipkart Work From Home Backend Executive Jobs For Female - No Experience

Flipkart Hiring Backend Executive Work From Home Jobs In India This job is really good for those candidates who want to do a non-voice job and are ready to provide customer support via chat.

It is open to freshers and will be trained before you start dealing with live customer conversations. This role mainly involves assisting customers with their orders, payments, returns and delivery-related queries through Flipkart’s chat support system.

We invite students, homemakers, women re-entering the workforce and anyone looking for a remote customer support position to apply.

Job Details:

Academic Qualification

Applicants must have completed:

• 12th Pass or any graduate from a recognized university/board.
• Graduates may be preferred in selection, but this is not a prerequisite for this position.

Experience

Previous work experience is not required.

Freshers are most welcome to apply. Candidates with experience in chat support, customer service, back-end operations, data entry, or BPO may also apply.

Training will be supplied prior to commencing work.

Job Description

Position: Backend Executive You will support customers on Flipkart’s online chat platform.

Your responsibilities might include:

• Address customer questions via chat in a clear and professional manner.
• Track orders and delivery updates for customers.
• Handle return and replacement requests.
• Use the support system provided to have your questions about your payment answered.
• Help customers with problems with their orders
• Monitor customer interactions.
• Handle customers' conversations as per the company policies.
• Escalate open cases to the appropriate support team if necessary.
• Complete assigned work within the expected response time.
• Handle multiple chats while maintaining service quality.

This is a non-voice position so no calling involved.

Required Skills

The company seeks candidates who can write well and manage customer conversations with patience.

Applicants must have:

• Good written communication skills in English and Hindi language.
• Basic computer skills.
• Knowledge of MS Office.
• Minimum typing speed 30 words per minute.
• Ability to manage multiple chats simultaneously.
• Excellent time management skills.
• Ability to solve problems.
• Good Internet Connection.
• Quiet workspace for telework.
• Ability to work rotating day and evening shifts.

Selection Process

The hiring process usually involves:

• Application Online.
• Screening of resumes.
• Interview or online test (where applicable).
• Document check.
• Final decision.
• Training & Onboarding.

The recruitment team shall get in touch with only the shortlisted candidates.

Documents Needed

The following documents must be ready at the time of the recruitment process:

• Resume Update.
• Photograph (Passport size).
• Aadhaar Card or any other valid government ID.
• Academic certificates
• Mobile No.
• E-mail address.
• Bank Account Details (once chosen, required).

Work hours

Employees typically work:

About 8 hours a day.
5 to 6 working days per week, as business requirements dictate.

Some teams may operate on a rotational schedule that includes weekends or public holidays. Shift details will be provided after the selection process.

Why This Position?

This job is suitable for candidates who prefer work from home without voice calling. Because all customer interaction is done via chat, it’s a chance to get experience in customer support while working remotely.

Training is provided before starting work so this role is ideal for freshers who are looking to start their career with a structured support process. Also, working with one of the e-commerce companies of India gives the employees a chance to learn customer handling, online support systems and backend operations.

How to Apply:

If interested in this position, please apply online with updated resume. The recruitment team will review applications and invite shortlisted candidates to the next stage of the hiring process.