Customer Assistance Executive - Flipkart Work From Home Jobs for Male/Female, 12th Pass, above

Flipkart has invited applications for the post of Customer Assistance Executive. This is a work from home opportunity and can be done either full-time or part-time. This role is good for both freshers and those with customer support experience.

As a Customer Assistance Executive, you will be supporting customers with order related queries, returns, refunds, account support and general enquires. The role requires working through the company’s support channels to provide quality customer service and resolve queries. It is not a sales targeted job.

Job Summary

Key Responsibilities

As a member of the customer support team you might be responsible for:

• Take customer inquiries via phone, email or live chat.
• Helps customers track their orders and delivery time.
• Help with return, replacement, and refund requests.
• Information about products, payments, and customer accounts.
• Record customer interactions and update the support system accurately.
• When necessary, escalate complex cases to the appropriate internal team.
• Maintain a professional, polite, patient attitude while assisting customers.
• Meet the company’s service quality standards and response time frames.
• Adhere to company policy when dealing with customer information.
• Work with other departments to make sure customer issues are resolved on time.

We train the selected candidates before they can work on customer requests independently.

Educational Qualification 

Candidates must have passed any one of the following qualifications:

12th pass passout
Any other equivalent qualification from a recognized institution

Applications are invited from freshers.

Experiences

We welcome applications from:

Freshers are welcome, Candidates with experience in customer support, BPO, e-commerce support, chat support or call center operations.

No technical background necessary. Excellent communication skills and a willingness to learn are more important for this role.

Required Skills

Applicants should possess:

• Good English and Hindi verbal and written communication skills.
• Knowledge of one more regional language will be an added advantage.
• Basic computer skills.
• Familiarity with email, web browsers and web-based support tools.
• Fast typing.
• Customer centric approach.
• Problem solving ability.
• “Patience in handling customer issues.
• A stable internet connection and suitable work from home set up.

Working Time

Full Time: 

• 8 hours or so a day.
• 5 to 6 days of work each week.
• Shift work on a rotation basis, including weekends and public holidays as per business requirements.

Part Time

• About 4 to 5 hours per day.
• Flexible shift options might be available.
• Ideal for students, homemakers and those seeking additional income.

The shift timings will be allotted after selection and are subject to change as per business needs.

Salary & Benefits

Selected candidates may be offered a competitive salary depending on the position, experience and shift selected.

Eligible employees are also entitled to:

• Training is paid for before you start work.
• Work from home opportunity.
• Monthly performance bonuses
• Flipkart employee buying discounts .
• Health insurance for eligible, full-time employees.
• Career development opportunities.
• Regular performance feedback and support.

Benefits are dependent on company policy and terms of employment.

Eligibility Criteria

This opportunity is ideal for:

• Freshers looking for first job.
• Candidates who have passed 12th or Graduation.
• Customer service professionals with experience.
• Homemakers looking for remote jobs.
• Students looking for part-time jobs.
• Candidates from all over India Willing to work from home.
• Candidates who are willing to work in rotational shifts as per the requirement of the company.

Hiring Process

The hiring process usually involves:

• Application Online.
• Resume screening
• Online assessment
• Video interview Video interview.
• Document authentication
• Final decision.
• Training and Induction.

The recruitment team will only contact shortlisted candidates.

How to Apply 

Candidates interested may apply through the official recruitment process of Flipkart with an updated resume. After the review of applications, candidates short-listed may be invited for an online assessment and video interview. The entire recruitment cycle usually takes 7-10 working days depending on the hiring needs.